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NEW HORIZONS COMPUTER LEARNING CENTER - CHA

ISN is pleased to introduce Web-based customer support using GoToAssist™. Utilizing the Internet, we will be able to solve the problem more efficiently and effectively.

What is GoToAssist?
GoToAssist is a Web-based screen-sharing solution that downloads in seconds from the Web and enables full remote desktop sharing with mutual mouse and keyboard control.

How It Works

Step 1: You initiate a support session by posting a request at our support site at www.gotoassist.com/ph/isn
Step 2: You are prompted to accept a small download, which immediately connects you with a support representative.
Step 3: With your permission, the representative may view your screen and share control of your mouse and keyboard.
Step 4: The support representative can either solve the problem remotely while you watch or demonstrate what to do step-by-step.
Step 5: At the end of the session, you may rate your representative and provide feedback on the support experience.

FEATURES

ChatLink™
Enables you to chat with a support representative in real time.
ScreenSharing
Enables you to share your screen with a representative to show rather than explain the problem.
Draw/Highlight
Allows the representative to draw and highlight on your screen to direct you to the solution.
File Transfer
Enables the representative to perform installations, upgrades and apply patches faster than ever.

BENEFITS

Quick & Easy
You are connected to a representative within seconds via the Web.
Web Based
You are able to show the problem on your screen rather than trying to explain it.
Secure
Support sessions are fully encrypted using 128-bit end-to-end AES encryption, which is the standard endorsed by the National Institute of Standards and Technology.

FAQs

How does this service work?
Once you connect to the service, you are prompted to download a small application, which allows one of our support representatives to share control of your mouse and keyboard to help you resolve your problem or answer your question. At any time during a session, you can take control of your computer just by moving your mouse. You will be in charge at all times.

Can a representative look through files without my knowledge?
Absolutely not. Your representative sees only what you see and whatever you permit him or her to see on your computer screen.

How is security maintained?
All support sessions are fully encrypted using 128-bit end-to-end AES encryption. After a session has ended, your support representative can no longer see your screen or access your computer again until you make another explicit request by posting a question on our support site.

Learn more
Contact your ISN representative to learn more about this support option.

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